FAQ

Virtual Assistants are a new innovation and at myVA we know you will have a lot of questions about how our services can benefit your business. We tried to provide many of the answers you’ll be looking for.


Q: What is Virtual Assistance?
A: Virtual Assistance is a fairly new Internet based profession. The professionals are called Virtual Assistants, or VAs. VAs are micro business owners who provide business service support while working in long-term collaborative relationships with only a handful of terrific clients. Using the best of current and emerging technologies, VAs support their clients seamlessly-without having to ever step foot inside the clients' offices.

It's a fabulous way of working, and opens new doors for clients who need ongoing, collaborative support.


Q: I currently do everything myself! Why would I consider working with a VA?
A: Sooner or later you'll find you simply can't continue to do it all and have a great life. Something has to give! When you give work to a VA, and allow him or her to proactively support you in reaching your goals, you free up time and energy for an abundance of other things. Those things might include:

Additionally, look at the dollar value of your time. Whatever that number is, that's how much it costs you to do your administrative work, and we're willing to bet you do it less effectively and efficiently than a VA could. There's no financial model on the planet in which doing that makes sense.


Q: Who would work with a VA?
A: VAs work with successful people of all kinds. Entrepreneurs, professionals, executives, consultants, authors, individuals -- anyone who wants to live a more balanced life with more free time to do the things he/she wants to do!
The people who are generally in a good position to work with VAs are:

People who aren't in a good position to work with a VA are:



Q: It sounds wonderful not to share my office, but if I wanted an assistant, why would I hire one who is potentially hundreds of miles away?
A: When you work with a VA you get a partner (in the relationship sense, not the legal sense!) not an employee. You get someone who chooses to work with you as much as you choose to work with him or her. The VA's decision to work with you will be based on being attracted to your work and on being interested in being your partner for success, rather than because he or she is looking for "some job." People work with VA's because they:


Q: Why myVA?
A: We provide quality solutions to assist you in freeing up your time and allowing you to do the more pressing tasks. We take pride in our business and our team members on being Professional with the highest ethics.


Q: How do I know if the VA is working if I cannot see them?
A: Remember that your VA is a business owner and as such will treat your projects as if they are their very own projects. A VA has a huge stake in how they perform their work. If a VA does not perform work or satisfactory work then the VA’s own business reputation is damaged and therefore is highly motivated to complete all projects in a timely and professional manner.

At myVA we take pride in the services that we provide and guarantee all work will be handled in a timely and professional manner.


Q: How do I know how much time a VA is spending on my work?
A: Your VA can supply you with a Time Sheet upon your request to show you the amount of time spent on each project.

At myVA, we use Time Tracker to track our time and it provides us with reports that can be sent to each client telling the time spent on the project, the project category, and the project description. Reports are prepared and sent to you on a weekly or monthly basis and must be requested by the client.


Q: Is my information confidential?
A: All information is confidential and your VA should provide you with or at least be willing to sign a Non-disclosure agreement/confidentiality agreement ensuring the confidentiality of your documents.

At myVA, we have a standard Non-disclosure agreement that is signed by all parties involved. This would include you the client, all sub-contractors, and owner of myVA.


Q: What is myVA's communication preference?
A: We would like to communicate with our clients through email or phone. International customers can use Skype instead of phone.


Q: What geographical area does myVA cover?
A: myVA is based in Dubai and since VA work virtually, we can undertake jobs from any emirates in UAE or abroad.


Q: How does myVA work?
A: After you send your initial requirements, myVA will contact you to fully understand your requirements and work out a most cost-effective and efficient solution. Based on our assessment you will receive a quotation with the scope of service and fees. If both parties agree on services and fees on offer, myVA will send you the relevant Contract (Agreement), which must be signed and mailed back before work commences.


Q: What is your working hours?
A: Our working hours are from 8:30 – 17:30 (GMT+4), Sunday to Thursday. The weekend in the UAE is on Friday and Saturday. If you have any work to be completed during weekends or public holidays, an additional 50% of the total amount will apply.


Q: What are other terms and conditions?
A: Following are our other terms and conditions: